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Landkey RoadBarnstapleDevon, EX32 9LLTel: 01271 323443
In addition to general medical consultations the practice offers a range of clinics and healthcare services. The following list highlights (but is not limited to) the services available and the healthcare professional you should see:
For any of the above services please contact the Healthcare Administration Team 01271 323443
Litchdon Medical Centre is also the provider of the Dermatology Service, serving North Devon. For this service Appointments are by GP Referral Only.
We are very proud of the standard of this out-patient service that we have successfully run since 2005.
We are a dispensing practice, which means that we are authorised by NHS England to dispense prescribed items to our patients who live more than one mile away (as the crow flies) from a pharmacy/chemist.
Our dispensary is conveniently located within the main surgery building.
If you are a patient we dispense to then we are also, in certain circumstances, able to offer a delivery service where we can drop your medication off to you at home. Please ask our Dispensary team for more details.
The dispensary is open Monday to Friday between 08:30 to 18:00. It is closed at weekends and on bank holidays.
Our Urgent Care Team (UCT) runs daily and consists of a Nurse and a Doctor. On busier days, another Doctor will also join the team.
The UCT help with urgent problems that need to be dealt with on the day and minor illnesses (see the list below for some of the minor illnesses the UCT can help you with).
You will initially be contacted via telephone by a clinician from the team (this may be a Nurse or a Doctor). They will aim to call back within a 2-3 hour period to assess you and where possible deal with your problem over the telephone. If your problem requires you to be seen you will be given an appointment.
The UCT will deal with urgent problems that genuinely require treating that day. It is not designed as an alternative to booking a routine appointment.
Patients who are asked to come into the surgery to be seen by the UCT, please be reminded that patients are seen in order of medical priority and not necessarily in the order that they arrive.
Our UCT are based in the Urgent Care Team Suite which is located in the main corridor, first door on your right, opposite the Dispensary.
Many minor illnesses can first be treated at home and with advice from a pharmacist. Please try this first and if your symptoms do not improve then contact the surgery.
Below is a list of just some of the minor illnesses the UCT can deal with if after self-care and pharmacy advice has not improved your symptoms:
Please be reassured our Healthcare Administration Team will direct you to the most appropriate clinic depending on what symptoms you have. Our doctors have asked our Healthcare Administrators to ask patients for an indication of their problem or symptoms to aid this. The information you provide will always be dealt with in the strictest of confidence.
If you have a medication or prescription query that your usual pharmacy cannot help with, you may be directed to our Dispensing Team who offer a call back service.
If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements. This will include which countries and areas within countries that you are visiting to determine what vaccinations are required.
To help us offer the appropriate advice, we need to you complete a pre travel questionnaire - you can either come into the surgery to collect one or print one from here and hand it into the surgery. We will check your records and then contact you to make you an appointment with the nursing team
Pre travel questionnaire
Check out what vaccinations you may need and other travel advice-
There is useful advice about what vaccinations are required on the following link https://travelhealthpro.org.uk/countries and we recommend that you look this up to before you contact the surgery.
It is important to make this initial appointment as early as possible - at least 8 weeks before you travel - as a second appointment will be required with the practice nurse to actually receive the vaccinations. Plus some vaccines have to be ordered as they are not a stock vaccine. Your second appointment or further appointments needs to be at least 2 weeks before you actually travel to allow the vaccines to work.
Some travel vaccines are ordered on a private prescription and these incur a charge, if relevant to you then this will be explained to you by the nurse. This is because not all travel vaccinations are included in the services provided by the NHS.
Travel Health Questionnaire
Some services we provide are not covered by the NHS. This means that a fee is charged for these services which is payable in advance.
Payment can be made by cash, Debit Card or Visa/MasterCard credit card (including card payments over the phone). Please note that we are no longer able to accept cheques.
For a list of our current fees and charges please click on the link below
Non NHS Charges
Why do GP's charge fees?
Your questions answered
The National Health Service provides most health care to most people free of charge, but there are exceptions. Prescription charges have existed since 1951, and there are a number of other services for which fees are charged. Sometimes the charge is made to cover some of the cost of treatment, for example dental fees. In other cases it is because the service isn't covered by the NHS, for example, medical reports for insurance companies, claims on private health insurance and other letters and forms which require the doctor to review the patient's medical records.
It is important to understand that GP's are not employed by the NHS, they are self employed, and they have to cover their costs- staff, buildings, heating, lighting etc- in the same way as any small business
The NHS pays the doctor for specific NHS work, but for non NHS work the fee has to cover the doctor's costs
The British Medical Association (BMA) suggest fees that GPs may charge their patients for non-NHS work (ie work not covered under their contract with the NHS) in order to help GPs set their own professional fees.
Two BMA sites for further info-
What is covered by the NHS and what is not?
The governments contract with GP's covers medical services to NHS patients. In recent years, more and more organisations have been involving doctors in a whole range of non medical work. Sometimes the only reason that GP's are asked is because they are in a poisition of trust in the community, or because an insurance company or employer wants to be sure that information provided is true and accurate
Examples of non-nhs services for which GP's can charge their patients
Examples of non-NHS services for which GP's can charge other institutions are?
Why does it sometimes take my GP a long time to complete my form?
Time spent completing forms and preparing reports takes the GP away from the medical care of his/her patients. Most GP's have a very heavy workload- the majority of GP's work up to 60 hours a week and paperwork takes up an increasing amount of their time. In addition non-nhs work must be undertaken outside of NHS contracted time.
I only need the doctor's signature-what is the problem?
When a doctor signs a certificate or completes a report, it is a condition of remaining on the Medical Register that they only sign what they know to be true. Therefore in order to complete even the simplest of forms, the doctor needs to check the patient's entire record. carelessness or an inaccurate report can have serious consequences for the doctor, with the General Medical Council or even the Police
What if I need a medical examination?
Please speak to reception to book an appointment for a medical examination, you will be told the charges and the time it will take. You will need to bring your paperwork with you for the GP to complete and sign during the appointment.
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