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Practice Management

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Sharon Bates (Practice Manager)

Sharon is our Practice Manager.  She joined the Practice in June 2014. 
She started her career working at Litchdon Medical Centre in the late eighties and then worked at the North Devon District Hospital for the last 20 years so has spent all of her working life in healthcare services.

The Practice Manager is responsible for the smooth running of the Practice, making sure that systems, staff, equipment and finances are all in place to provide a high quality service to our patients.

 

Nic Mitchell (Dermatology Manager)

Nicola known as Nic started her career in NHS in 1993 working clinically and then trained as a Clinical Auditor.  After her children started school in 2008 she started working full time in Patient Access, across a variety of departments at the NDDH.  Following completion of her Post Graduate Certificate in Leadership she went to Musgrove Hospital in Taunton to work as a Cancer Manager. In January 2017, Nic was delighted to be able to join the Dermatology team at Litchdon House.  

The Dermatology Manager is responsible for supporting the team to provide a safe and excellent service to patients.

The reception staff are members of the practice team and it has been agreed they should ask patients “why they need to be seen”. Reception staff are trained to ask certain questions in order to ensure that you receive:

  • the most appropriate medical care
  • from the most appropriate health professional
  • at the most appropriate time

Receptionists are asked to collect brief information from patients:

  • to help doctors prioritise house visits and phone calls
  • to ensure that all patients receive the appropriate level of care
  • to direct patients to see the nurse or other health professional rather than a doctor where appropriate.

They are there to assist you, so please ask if you need help or have any queries. 

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