Litchdon Medical Centre
Welcome to Litchdon Medical Centre
eConsult - Now Live!
You can now receive help, advice and treatment for your health problems at a convenient time for you and your lifestyle.
Patients can access safe and efficient advice for lots of health conditions and symptoms on our eConsult website 24/7.
If you need further advice or think you may require treatment you can now consult with your GP online! All you need to do is fill out a simple form about your problem and a GP will get back to you within 3 working days.
You can also request further sick certificates (sick notes), discuss recent tests or get help for other administrative issues at a time that is convenient for you.
Your GP will email you back within 3 working days unless a different method of contact is more appropriate. Please ensure we have a verified email address saved on your record so your GP is able to get back to you.
Your completed form will be sent to your registered GP unless they are unavailable. If your registered GP is absent your form will be forwarded to an available GP who will get back to you within 3 working days.
You are unable to book appointments or order repeat medications via eConsult, however you are able to do this online by registering with Systm Online and using the buttons at the bottom of this page.
Please note - eConsult is not suitable for emergency or severe health problems.
The team at Litchdon Medical Centre share these values and wish to demonstrate them in our daily work:
- Compassionate Care – Patients, carers, relatives and staff are treated with kindness, respect and dignity. Empathising with others to make them feel valued.
- Holistic well-being – Engaging with the whole person; considering their physical, mental and emotional well-being.
- Positive reliable teams - Professional, friendly, and approachable teams built on loyalty and trust.
- Active listeners - To listen to the views and feelings of patients, carers, relatives and staff, by recognising verbal and non-verbal signals so that everyone feels supported.
- Family focussed -Acknowledging and respecting the role of the individual and family in any intervention.
Litchdon Medical Centre Mission Statement
Providing quality healthcare by valuing both patients and staff in a supportive and sustainable environment.
We are taking on new patients so if you wish to join the practice please contact us to register.
With patients' needs at the heart of everything we do, our website www.litchdonmedicalcentre.co.uk has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
You can have on line access to login to your records to easily book appointments, cancel appointments, check apointments, request repeat prescriptions or view some of your medical record.
To get a login please ask Reception who can easily set this up for everyone over 18 years of age and just need to see a form of photo ID.
There are also Apps available for both Android and ITunes to enable access to your records - just search your App store for SystmOnline.
We are now using a messaging system to mobiles and landlines to contact you to remind you about appointments and to invite you to clinics such as flu vaccinations or others as appropriate.
To help us with this please make sure that reception have your up to date land line and mobile telephone numbers.
For information about the surgery, helpful health information and advice you can also follow us on facebook or twitter.
Visit us on Facebook
Follow us on Twitter
2018 national patient survey results - thank you to everyone that took part - click on the link below to see how Litchdon has done
General Data Protection Regulations (GDPR) came into force May 2018
Find out more under our section 'sharing your medical information' on the further information list to the right of this.
Extended surgery hours
From 1st October 2018, primary care have had the opportunity to extend the hours for patient appointments. This includes 8 - 8.30 a.m. and 18.00 - 20.30 pm, and also at weekends.
The GPs at Litchdon Medical Centre considered the possibility of extending their hours further, but decided against it as we felt it may impact negatively on the core weekday services that we already offer our patients. This is because the additional services would be open to any patient from any GP practice across North Devon, and as a result GPs and nurses covering those clinics may not be available for all of their other current duties. We also had concerns that the new service may reduce the number of local GPs who work at Devon Doctors - for the "out of hours" service (several Litchdon GPs and nurses currently work regularly for Devon Doctors).
Patients registered with Litchdon Medical Centre can still attend the new early, late or weekend appointments if they wish. Currently the weekday appointments are available in Bideford, Northam, Torrington or Hartland and weekend appointments will be available in those practices and some weekends in Barnstaple. If you would like to attend one of these appointments please contact our receptionists and they will arrange it.
We continue to offer out usual appointments during the week and 2 evening clinics a week on a Wednesday and Thursday.
There are also no changes to the Primary Care out of hours service, so for any urgent health concerns please contact 111 or 999 as before.
Green impact award July 2018 - for being environmentally friendly and sustainable as a practice
We are delighted to announce that in July 2018 we have won the Gold award for this national scheme to encourage organisations to be green and sustainable - to achieve this award we had to demonstrate thing like how we recycle as much as we can, save paper, save water, use our solar panels and how we link with the community and voluntary sector for something called social prescribing. We have a co-ordinator in the practice who can sign post people to get help and support from voluntary agencies, the local library, local sport activities and many more options. If you talk to your GP and feel something like this would help then your GP will ask the co-ordinator to contact you.
We have received our CQC report with a rating of outstanding from when they visited the practice in July 15 - click on the links below
CQC rating overview July 2015
CQC report July 2015
We are delighted with the result and thank all staff and patients for their contribution and feedback given to the CQC when they visited in the summer.
More details under further information- CQC information - to the right hand side.
The Barnstaple Alliance is a voluntary association of the four General Practitioner surgeries: Brannam, Fremington, Litchdon and Queens.
Whilst retaining our independent surgeries, we are working together on collaborative projects to improve and develop our healthcare services and care given to patients. To find out more please visit our website
Are you sitting comfortably?
We could probably all be a bit more active to help our health and wellbeing. At the surgery we are promoting this with our teams and here is some information to give you a head start -
Please click on the below link to view the latest copy of our Litchdon newsletter
Spring 2019 Patient Newsletter
We have joined the MINDFUL EMPLOYER charter
This is the charter for employers who are positive about mental health and is a voluntary agreement seeking to support employers in working within the spirit of its positive approach. The charter is one element of the MINDFUL EMPLOYER® initiative which is aimed at increasing awareness of mental health in the workplace and supporting business in recruiting and retaining staff.
MINDFUL EMPLOYER is a UK-wide initiative run by Workways, part of Devon Partnership NHS Trust. More information at www.mindfulemployer.net
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and support staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
Pharmacists can help with certain minor ailments and conditions, to save you having a GP appt. You can go straight to your pharmacy for help with things like coughs, colds, sore throats, fever, earache, threadworm, thrush, blocked nose, hayfever, atheletes foot, diarrhoea, cold sores, skin rashes, mouth ulcer and much more.....ask your pharmacist first.
Our premises have been developed to meet all current requirements as established under the Disability Discrimination Act.
We have a car park for patients calling at the surgery. There is considerable pressure on parking spaces at busy times, so please avoid leaving your car for longer than is strictly necessary.
Patient Participation Group (PPG)
We are pleased to announce we have a new chairperson for our PPG - we welcome Sue Matthews and look forward to working with her and the group.
The practice is committed to improving the services we provide to our patients. To do this, it is vital that we hear from people about their experiences, views and ideas for making services better. The Patient Participation Group is an independent group and you can become involved by contacting Rosie Haworth Booth on 01271 830267, leave a note addressed to Rosie or Sue at Reception or email email@example.com
2019 Future PPG meeting dates where everyone is welcome -
21 August, 6.30pm in the conference room, Litchdon Medical Centre
20 November, 6.30pm in the conference room, Litchdon Medical Centre
For 2020 the first meeting will be
19 February, 6.30pm in the conference room, Litchdon Medical Centre
If you wish to attend please let Rosie know on 01271 830267